Privacy policy

Last updated: October 2026

The Heritage Sauna website (theheritagesauna.com) is operated by The Sauna Place. The Sauna Place respects your privacy and feels it is important for you to know how we handle the information we receive via this website. This Privacy Policy describes how The Sauna Place manages, processes and stores personal data submitted in the context of providing our services. “Personal data” refers to any information relating to an identifiable individual or their personal identity.

The content on this website is intended for US audiences.

Types of Information We Collect and How It’s Used

When you request services or information or contact us directly, we may ask you to provide some or all of the following types of information:

Lead Generation/Contact Forms: We may ask for your contact information, including items such as name, company name, address, email address, and telephone number. This information is used to market our products and services.

Information Clients Provide When Creating an Account or Purchasing: If you choose to create an Account while purchasing, we will collect personal information such as your contact, billing, and shipping information. We use information about you to fulfill your requests and provide services. Other uses include processing refunds or exchanges, tracking and confirming online orders. Your online Account can be deleted at any time. In some circumstances, The Sauna Place may share your information with certain third parties to perform services on our behalf.

Email Marketing and Newsletters: For those of you who have expressly opted in to receive our newsletter, you are easily able to unsubscribe by following the “unsubscribe” links included in every email. Without systematically doing so, we may analyze and track the email click rates (times you click on a link in an email) and open rates (the fact that you opened an email) to assess performance rates on our mailouts you receive.

Testimonials: The Sauna Place may publish a list of Customers & Testimonials on this site with information on customer names and job titles. The Sauna Place obtains the authorization of every customer before publishing any testimonial on its website.

Payment Information: When you make a purchase or pay an invoice, that information is directed to our third-party payment processor. We do not store your financial account information on our systems; however, we have access to, and may retain, customer information through our third-party payment processor.

Uses of Information

In no case does The Sauna Place sell or rent your stored data to third parties, nor does it use them for any purposes other than those outlined in this Policy.

Automatic Data Collection (Website Analytics)

As is true of most web sites and mobile applications, we gather certain information automatically and store it in log files. We use analytics providers such as Google Analytics. Google Analytics uses cookies to collect non-identifying information. Google provides some additional privacy options regarding its Analytics cookies at http://www.google.com/policies/privacy/partners/. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data, mobile device identifiers, and advertising identifiers. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personal information.

Cookies and Tracking Technologies

Cookies are small text files placed in visitors’ computer browsers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

Pixel Tags/Web Beacons

A pixel tag (also known as a web beacon) is a piece of code embedded on the site that collects information about users’ engagement on that web page. Pixel tags allow us to record, for example, that a user has visited a particular web page or clicked on a particular advertisement.

Text Messaging (SMS)

When you provide your phone number to The Sauna Place or call us at our published business phone number, you consent to receive transactional and follow-up text messages (SMS) from The Sauna Place, which may include order and delivery updates and an invitation to leave a review of your experience. Consent is not a condition of purchase. Message frequency varies; you will typically receive approximately one message per order or call. Message and data rates may apply. You may opt out at any time by replying STOP to any message; reply HELP for assistance.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Behavioral Advertising/Re-Targeting

We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. You may opt out of the automated collection of information by third-party ad networks for the purpose of delivering advertisements tailored to your interests, by visiting the consumer opt-out page for the Self-Regulatory Principles for Online Behavioral Advertising at http://www.aboutads.info/choices/ and edit or opt-out your Google Display Network ads’ preferences at http://www.google.com/ads/preferences/.

Social Media Widgets

Our web site includes social media features, such as the Facebook Like button and widgets, such as the ‘Share This’ button. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our web site. Your interactions with these features are governed by the privacy policy of the company providing it.

Links to 3rd Party Sites

Our site includes links to other web sites whose privacy practices may differ from those of The Sauna Place. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any web site you visit.

Data Retention

The Sauna Place collects your personal data for the requirements of carrying out its contractual obligations as well as information about how and when you use our services, and we retain this data in active databases, so long as you use our services. The Sauna Place in no way undertakes to store your data indefinitely.

Changes to Privacy Policy

The Sauna Place may update this policy from time to time. You can review the most current version of this privacy policy at any time. Your continued use of our site constitutes your agreement to be bound by such changes to the privacy policy. Your only remedy, if you do not accept the terms of this privacy policy, is to discontinue use of the Site and Service.

Contact Us

This website is operated by The Sauna Place. If you have any questions regarding our Privacy Policy, please contact us.

The Sauna Place
1505 Gould Drive
Cookeville, TN 38506

Call: 931-322-2749